What is CPM?

Customer Program Management, CPM, is a worldwide organisation within DHL Global Forwarding that designs, implements, and manages supply chain services & programs that build upon our core transportation products to create more value for our customers.

CPM supports a wide range of customer logistics management needs - from standardised packages delivering tools and services that bring value quickly and economically, to fully customised & integrated supply chain management programs that enhance the entire supply chain.

CPM delivers value through a global network of Control Towers staffed by logistics professionals using a suite of proven logistics applications.

CPM focuses on the management of:

• Data
• Integrated logistics processes and data visibility from origin to destination (Door-to-Door)
• Implementation of new initiatives
• Performance against customer defined KPI’s
• Process improvement

The Customer Program Management service packages

Shipment Level – Interactive

• On-line package of tools aimed at small and medium-sized customers.
• Offers access to freight quotations, shipping instructions and reports, while also allowing you to book shipments and follow them up with the track and trace facility.

Shipment Level – Transportation Plus

• Standardised, systems-driven value-adding package aimed at small and medium-sized customers.
• Access to reports and tools for effective business management.

Order/Item Level – Ocean Cargo Management

• Standardised ocean cargo management services with web-based order/item level visibility.
• Management of transactions from supplier to final delivery.

Customised – Logistics Management Services

• Customised programmes designed and integrated into customer processes for end-to-end visibility.
• Includes services such as Transportation Management, Order Management, Vendor Management, Buyers’ Consolidation, Supply Chain Event Monitoring and LLP services.

For an overview of Customer Program Management and the four service packages, please download our special leaflet and fact sheets:

For more information, contact DHL Global Forwarding